Effective date: 20/09/2026

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Rifa Impex Pvt. Ltd. (“Rifa Impex”, “we”, “us”, or “our”) respects your privacy and is committed to handling personal data responsibly. This Privacy Policy explains how we collect, use, store, share, and protect personal data when you visit our website, contact us, purchase from us, supply goods or services to us, apply for a role, or otherwise interact with us.

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1. Who we are

Rifa Impex Pvt. Ltd. is the entity responsible for processing your personal data.

Registered office: No. 62, Ground Floor, 17th Cross, 3rd Block, Jayanagar, Bangalore – 560011, India

For privacy questions, requests, or complaints, contact us at: rifaimpex@gmail.com

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2. Personal data we may collect

Depending on how you interact with us, we may collect:

• Name, job title, company name, email address, telephone number, and business address

• Information provided in enquiries, messages, quotation requests, feedback, and complaints

• Order, delivery, billing, payment, tax, and transaction information

• Information needed to establish or manage a business relationship with customers, suppliers, and service providers

• Website-use information, including device, browser, IP address, cookies, and pages visited, where applicable

• Recruitment information supplied by job applicants

• CCTV images where you visit premises covered by video surveillance

Please do not send sensitive personal data unless it is necessary and we have requested it.

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3. Why we use personal data

We may use personal data to:

• Respond to enquiries and provide information about our products and services

• Process quotations, orders, deliveries, payments, returns, and customer support

• Manage relationships with customers, suppliers, service providers, and other business contacts

• Meet legal, tax, accounting, regulatory, and record-keeping obligations

• Protect our business, people, property, systems, and information

• Prevent fraud, investigate incidents, and establish, exercise, or defend legal claims

• Improve our products, services, website, and customer experience

• Send marketing communications where permitted by law and subject to your preferences

• Manage recruitment and employment-related processes

 

4. When we share personal data

We may share personal data with trusted third parties where necessary, including:

• Logistics, freight, delivery, and warehousing providers

• Banks, payment providers, accountants, auditors, legal advisers, and insurers

• IT, website-hosting, security, and business-support providers

• Government authorities, regulators, courts, law-enforcement agencies, and other parties where required by law

• Buyers, investors, or professional advisers in connection with a business transaction, merger, restructuring, or sale of assets

 

We require service providers to handle personal data only for authorised purposes and to apply appropriate safeguards.

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5. International transfers

If we transfer personal data outside India, we will do so in accordance with applicable law and take reasonable steps to ensure that the data remains appropriately protected.

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6. Data retention

We retain personal data only for as long as necessary for the purpose for which it was collected, including to meet legal, accounting, tax, and reporting requirements or to resolve disputes.

Retention periods vary depending on the nature of the information and our legal obligations. When personal data is no longer required, we will delete, anonymise, or securely dispose of it.

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7. Security

We use reasonable technical and organisational measures to protect personal data against unauthorised access, loss, misuse, alteration, or disclosure. However, no method of electronic storage or transmission is completely secure, and we cannot guarantee absolute security.

8. Your rights and choices

Subject to applicable law, you may have the right to:

• Request access to personal data we hold about you

• Request correction, completion, or updating of inaccurate personal data

• Request erasure of personal data where it is no longer needed or where applicable law permits

• Withdraw consent where our processing is based on your consent

• Raise a grievance or complaint regarding our handling of your personal data

 

To exercise these rights, email rifaimpex@gmail.com. We may need to verify your identity before responding to a request.

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9. Cookies and website technologies

Our website may use cookies and similar technologies to operate properly, understand website use, and improve user experience. You may manage cookies through your browser settings. Disabling certain cookies may affect website functionality.

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10. Children’s privacy

Our products and services are not intended for children. We do not knowingly collect personal data from children unless permitted by applicable law and supported by any required consent.

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11. Changes to this Privacy Policy

We may update this Privacy Policy from time to time. The latest version will be posted on our website with its updated effective date.

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12. Contact us

For questions, requests, or complaints about this Privacy Policy or our use of personal data, contact:

Rifa Impex Pvt. Ltd.
Email: rifaimpex@gmail.com
Registered office: No. 62, Ground Floor, 17th Cross, 3rd Block, Jayanagar, Bangalore – 560011, India